I am so happy I switched my home security provider to Alarm New England. This family run company provides great personalized customer service. They were able to use my existing alarm pad- which saved me money and came out to add smoke directors on every level of my house that are directly connected my local fire station. The technician who setup my system was extremely knowledgeable and did not try sell me extra devices. When you phone their support line a real person answers and is more than happy to walk you through any questions you may have. This switch was a great move for me and my family.