I couldn’t have asked for a better experience. Susan took the time to walk me through the process, answer our questions, and provide a ton of information related to bed bugs and how they spread. She gave me advice about what to do (and not do) between the scheduling and the inspection. The inspector was fantastic. She even went through with a second dog to ensure that the first didn't miss anything, as we have a large home. We were obviously tremendously relieved that there was no evidence of bed bugs. The inspector hung around a few extra minutes to give us some prevention tips. They really went above and beyond the call of duty. They are a trustworthy company that I will absolutely return to if there is a future need (responsively or proactively).