Richair installed Mitsubishi 24000 BTU ductless a/c and heating system. The initial estimate went very well. Peter from Richair, came to our home, explained how the system worked and the installation process. He made suggestions as to size and placement of system, both inside and outside. With great patience, Peter took his time and answered all our questions and concerns. Peter was very professional and extremely knowledgeable. When he left we felt confident that we had made the right decision in hiring Richair Comfort Solutions. The installation by Paulo and Emir went very smoothly. You could tell that the installers were knowledgeable and experienced. They were punctual, courteous and efficient. The installation was a two step process (since we were still doing construction on the basement and had to run the electrical line for the unit). During the last visit, after the system was connected, purged and checked, for quality installation, we were instructed on how to use the new system. The customer care team Demetri, the Service Manager and Amanda were also very knowledgeable and responded to our calls promptly and courteously. All facets of our experience with Richair Comfort Solutions were very positive and met our expectations.