After attending one of Dr. Scarff's most informative educational sessions, I knew that making an appointment at Audiology Innovations was where I wanted and needed to go to address my hearing loss ...a deficit I was trying to ignore for some time. Dr. Scarff's obvious level of competency and all round professionalism combined with her genuine empathy and ease to talk to, confirmed my decision. She not only heard me, she listened to my concerns! I needed several adjustments plus I lost my aids within 6 months (totally upsetting) but she and her staff, Eleese and Rebecca, looked after me immediately. This team never seemed rushed. They took their time and patiently explained all the intricacies of my new hearing gear to me. I believe that hearing is a most important sense and going to one of the best in Calgary is just good common sense. Thank you team...the chirping birds sounded great this morning...:)