I was extremely excited when I found this company, as I have always wanted a log cabin home but did not want the work of real wood. I did a lot reading, comparing for quality, looks, cost and life span of product, to see if it was something we wanted to consider. I spoke with Ryan on more than 1 occasion trying to figure out how this system all worked, as I have never purchased anything in this fashion, having it shipped and installed by a different company. Ryan was very patient and helpful with this . Made me feel at ease with every thing. The product itself we are very pleased with not only in looks but quality. Pricing seemed reasonable after comparing to other products. I highly recommend this product.