Susan and her team were incredibly responsive, professional and thorough throughout the entire process of diagnosing and treating our bedbug problem. The bonus of having their trained dogs inspect our house gave us added peace of mind at a very stressful time and when we were at home more than ever. I did not shop around because I immediately felt that Susan cares more about her customers than making a fast buck. iShe and her team took the time to educate us about bedbugs and the best and most cost effective way to eliminate them. We were also told how to prevent this from happening again. It is not cheap to eliminate bedbugs professionally but there is no way we would have risked tackling this ourselves knowing how hard they are to get rid of. Do yourself a favor and call Susan. She will take care of you and talk you off the ledge when you need it most.