Installed a Mitsubishi split unit in my backyard with two blowers; one on my ground floor and one on my parlor floor. I contacted them through Angie's list and immediately received a call to discuss my needs and setup an appointment for someone to come here. From that moment forward and throughout the process they were extremely punctual. If they said they would be here at 9AM they showed up at 8:50 and waited until 9 to ring the bell. I worked with Peter, who met with me and my wife to review the various options for cooling the two floors. Peter laid out several options that took into account not only what we wanted but the constraints of the physical space (this is a 148 year old Brownstone), and our budget. The design process went incredibly smoothly. Installation of the Mitsubishi split unit was professionally handled. There was a complete site walk-though including measurements , electrical and wiring, etc. to avoid any surprises. The install team put everything in, set everything up in two days, and cleaned up to the point that you couldn't tell anyone had done any work. Dimitry, the service manager, was great and made sure that I was completely informed of what was going on at every point in time. Kassim was the technician on site post- installation and he worked out every detail, finding solutions to minor glitches that came up with the wireless thermostats. There was an issue with the wireless thermostat that required contacting the manufacturer; they installed a temporary wired thermostat while that was being worked out so I had no disruption in A/C availability during what was a very hot summer. The equipment is everything they said it would be. The blowers are so quiet you hardly even know they are on. Even the Mitsubishi split unit itself in the backyard makes almost no noise at all. I have done two brownstone renovations before and all I can say is I wish every experience I have with a contractor could be this perfect. These folks are totally professional; they deliver exactly what they say they will, and they do it on-time and on-budget. And they clean up after themselves. They even swept my patio and left it cleaner than they found it. I recommend them 100% if you need a Mitsubishi split unit for your home.