After a recent trip, I was initially clueless about the bug bites I started getting at night - until I finally caught one and figured out it was a bed bug. Talk about scary, stressful and daunting! Research on the internet made it clear that conventional chemical treatments are often unsuccessful, so when we heard about heat treatment and saw all the glowing reviews for K9 Detectives, we decided to call Susan. She was great ? she educated & reassured us, gave us realistic treatment options to choose from, and answered our many concerns and questions. The crew who treated the house a week later were very professional and skilled as well. It?s been 3 weeks, and so far absolutely no sign of bugs! I highly recommend this company for anyone facing a bed bug problem ? their experience, professionalism and very high success rate are a bright spot in what?s otherwise a horrifying situation.