We purchased a two week board and train for our tough case 1.5 year old Lab Mix. Chris immediately knew he would have some trouble bonding with the dog. Informed us immediately and provided pictures and videos of their progress. When it came time to pick him up, Chris asked for a few more days to work with our dog at no charge. He did a fantastic job. Appreciated the extra service and commitment to excellence for our special case. 100% worth the cost which I originally felt was steep.