Dealing with ProSource of Monroeville has been a complete nightmare on my flooring project. Their customer service is quite possibly the worst I’ve dealt with. Instead of admitting a mistake and contacting me and my installer to inform us that there will be a delay because they had to reorder my floor, they checked in an incorrect flooring product and allowed it to be picked up and delivered and installed 24 hours after realizing that they checked in the wrong flooring. When called and confronted, Todd from the warehouse, admitted that this was already known 24 hours prior to the floor being picked up but didn’t follow through to stop the floor from leaving the warehouse, being delivered, and installed. He then reassured me that the correct floor left Cincinnati that morning at 11 am and was on its way to Monroeville as we spoke. The following afternoon, I received a text message that my floor actually had left Georgia and was headed to South Carolina which would go to Cincinnati and then to Monroeville. I was stuck living in a house with plywood floors, wasted time off of work, and that doesn’t include the time/money/gas that it cost my installer. I understand that people make mistakes, but the way this situation was handled was very unprofessional and costly. I didn’t even get a phone call with an apology. I had to call them and complain to get “a personal apology.” I would recommend going anywhere but here.