Had Mitsubishi mini-split a/c system installed throughout the house in summer of 2011 - three bedrooms, living room, and kitchen/dining area. Two outdoor units with exterior lines, drains and covers installed. Greg, the project consultant/manager, designed an efficient and cost effective Mitsubishi (the highest rated and most reliable brand) mini-split a/c system to replace our wall/window units. He worked with us on our budget and even used some of our ideas for the design. He was courteous and addressed any concerns or questions. He checked-in on the installers and was always available. Alex, the lead installer, communicated with us during the work. He had a full crew who worked efficiently and clean. The contents and floors of the house were covered during the work and picked-up at the end of the day. All exterior work was also done with care and expertise. Kassim, the service tech, got the system up and running. He went over the system and the controls with each member of our family (four of us). He told us everything we needed to know about its use and maintenance. He was great! We highly recommend this company