We had taken our golden retriever here Leo to get a trim after receiving lots of recommendations to go here, especially for Golden Retriever cuts. I had even made a note for the groomer Tomas to lightly touch up his tail and feathers, and to just trim the sanitary area. We got the text Leo was ready to be picked up, and his tail is cut EXTREMELY short and his front and back tail feathers are gone. His looks nothing like a golden retriever tail since it so short and his butt is blocky also. I was upset once seeing him because his groom was nothing like I had asked for and the front receptionist stated the groomer had left already for the day, so I was unable to speak with him and they stated there is nothing they can do. The haircut was overall patchy and I wish they could have just read the notes to see it was never to be a cut, just a light trim or they could have even called if they weren’t sure. They didn’t charge for the groom due to the miscommunication but I would never recommend this place for grooming let alone for golden retrievers
1 review 