After 8 months of trying to get an appointment at the VA, they referred me to Dr. Patricia Masuda-Story / Atomic Shrink. I was supposed to have my first phone therapy appointment on July 8th at 4pm (scheduled more than a month in advance) -- but instead, I was blown off, then literally YELLED AT and berated by an angry office administrator who apparently canceled my appointment without telling me.
I got the check-in text around 3:30, filled out the info, waited, then called every 20 minutes since no one called me. I got in touch with Richard around 5pm when he said he canceled my appointment because my questionnaire was missing some answers -- even though I answered all relevant questions related to the issues I was seeking help for (including PTSD). He YELLED at me and said "the VA sent you here -- if I was a Soldier I would know how to answer questions!"
I was appalled by his conduct -- his YELLING, his aggression, the rude things he said... This was especially shocking coming from a "therapy" office that's supposed to help people.
I told him his behavior was uncalled for and I asked to speak to a supervisor... He hung up... I emailed the office to report his hostile/aggressive/unprofessional conduct, and have not received a response.
Shame on me for not reading the online reviews of this place until after this happened. Apparently I'm not the only one who's encountered such hostility and unprofessionalism from this office.
NO ONE should be treated this way -- especially those seeking help. Richard has no business working in this type of field.
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