Renting from Fetch was a horrible experience that caused my family a great deal of stress. There were numerous red flags from the first day - heating system had been changed over to electric after we signed the lease and we were not informed and only discovered it at move-in; at which time we noticed multiple broken/missing things, apartment was dirty, neighbors were outside cussing at maintenance staff. We proceeded to move in as the old lease had ended and all of our belongings were already packed in the uhaul. Things only got worse from there. Work orders were closed on several occasions without the issue being fixed. We had to pay out of pocket to have internet installed after the wire had been cut prior to move-in. The tenants below were routinely using drugs and causing scary disturbances (Fetch knew about these problem tenants and moved us, including my 5 year old child, in anyway). We were later horrified to discover the same tenants gave us bedbugs (which we ended up paying to treat). We began asking for help with a heating issue in November (work order closed without fix, subsequent texts, calls emails ignored), we were unable to get the heat in our apartment over 60 degrees for a month until finally the pipes froze. Had to spend Christmas eve at a friend's house because it was so cold in our apartment, and ended up having to call the city to get help. Days later our pipes burst and we called the emergency line, opened a work order, and texted our PM, Zane and the maintenance scheduler - all of which were ignored. Water continued to spray on our belongings from the burst pipe for 2 hours until another call the city had to be made to get help. We went roughly 6 days without hot water after that. After months of issues, mounting stress and out-of-pocket expenses we finally made the decision to break our lease early as things showed no sign of improvement, they kept our security deposit and charged us for rent beyond our move-out date as a consequence. They never acknowledged their faults and it left us feeling completely used, stressed, ignored, frustrated and sad. I know they will get on here and dispute/offer excuses for what we went through but the fact is that it is inexcusable. I write this review in hopes of helping others avoid what we experienced.