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Furniture Solutions Network

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88.37  Rating Score
8:30AM - 6:30PM ▾

Of 577 ratings posted on 5 verified review sites, Furniture Solutions Network has an average rating of 4.62 stars. This earns a Rating Score™ of 88.37.

Nationwide service provider currently operating in 40 states throughout the US. For over 17 years we have offered professional, experienced services in furniture repair, leather and upholstery, cleaning, wood repairs and mattress inspections. Throughout each day we at FSN seek to provide two things: a world-class in-home service repair and the ability to build a relationship with each customer that welcomes us into their home while providing extraordinary value to our clients and partners.

4.62 avg / 577 ratings on 5 verified review sites

267 ratings & reviews posted directly on Top Rated Local®

Quality
4.8
Value
4.7
Timeliness
4.5
Experience
4.7
Satisfaction
4.7
OVERALL
4.7
Showing 71-80 of 256 items.

1 review

Verified
Great and quality service!!

1 review

Verified
You guys did an awesome job in getting the stain out of our couch! Thank you so much!

1 review

Verified
Great job at an affordable price

1 review

Verified
I had to call for service on my furniture 2 times and both times I had very good experience .... from the phone worker to the service people I couldn't be happier with the service from everyone.

1 review

Verified
Great service, great job

1 review

Verified
Great service!

1 review

Verified
Everything was great except the timelines. They need to change the logistics of the process. You call, wait for tech to come take pictures, then order parts, wait for parts to arrive at your house, which sit there until the next time the tech comes to fix it. Then, it is your responsibility to get rid of the giant parts left. Also what they fixed is starting to break again, which is not covered once it's fixed, so we're S.O.L. Timeliness and disposal were my main points.

Reply from business

Thank you for the feedback Nicholas. We'll definitely take your thoughts and try to improve on those.

1 review

Verified
Installer was friendly, helpful, quick, and efficient. The work looks great, and we're very pleased!

1 review

Verified
Purchased a warranty through Furniture Fair. In the few months we've had our couch, we have used the repair services provided by FSN twice. Both times, the same young man worked with us in our home and he was communicative and efficient and timely. Gold star! Receiving 1-2 stars, however, is the customer service department who schedules the repair appointments: rude and sloppy customer service- it is undesirable to work with the women who answer the phones! Oh, and when trying to call certain numbers back (post receiving calls from them) the line is "no longer in service" : FUN!

1 review

Verified
Technician was knowledgeable and very nice