Home Water Solutions, LLC

water and people were great everything was done in a very timely matter Very professional and kind,

Quality but VERY expensive

Good experience, love the new quality of our "new " water.

Na

PUBLIC SAFETY ALERT!! This company is a nightmare. After 8 months of numerous technicians visiting our house and telling us that our equipment is working fine, we finally found out from the lead tech that the equipment was never installed properly. Added bonus, the only faucet in the entire house that is dispensing clean water is our downstairs powder bathroom. Great! So after 8 months of being lied to, repeated cancellations and reschedules from techs, countless waisted Saturdays dealing with these jokers, and the warranty on our plumbing being voided on our brand new 2018 house we finally asked them to uninstall the equipment & refund our 7k. Nope, they won't do it. Instead they told us to file a claim with Home Depot Corporate. Fine. Did that. 3 days later the owner of HWS, Donovan Adfield, called me and he was completely irate because I filed a claim. What?? He was so hostile and menacing that I had to ask him not to call me ever again. I immediately called Home Depot Corporate and reported Mr. Adfield and expressed my concern about this company ever contacting us again and specially ever stepping foot on our property. I am SERIOUSLY scared of this guy! Honest to goodness folks, please do not buy their equipment. Aside from being corrupt and engaging in terrible (if not illegal) business practices, their customer service is awful and they cannot be trusted in your home. I am still stunned that a business owner would speak to a woman & customer in the manner I was spoken to. Do not let anyone from this company into your home. There is no telling what kind of harassment, threats, bullying and damage to your home you will incur. STAY AWAY!! P.S: This company openly admitted on recorded calls, that they have fired 2 technicians for lying to us about our equipment working when it wasn't, thus admitting that HWS is at fault and they STILL refuse to refund us our 7k because and I quote "We can't resell the equipment."

We had trouble getting this started, installed and still dont know how to get the cleaning products to us. But I like my water.

Have not received a follow up call confirming our service since install.

Value is based on Product, Price and Service being equal. Price pulls down the value score even though the product and service was great.

Good Customer Service after installation too.

Very friendly and knowledgeable employees.