At first everything was just fine. I placed my order, was very excited to get my food. I called and was able to speak directly to the owner Bryan Charles. He is very intelligent about this way of eating and eager to share. Then it went down hill. My order arrived thawed in a damaged box. After I informed Bryan he made arrangements, sent me an email right away stating the replacement would be delivered ASAP (Sat.) I was hesitant to believe that would happen, from postal reliability. As expected, at 4:00pm Monday the 2nd shipment was worse than the first. Finally the 3rd shipment came and I was shorted meals. Apparently, during all the other shipments 2, of the meals I'd ordered 3 ea of had depleted stock. I again called Bryan let him know. He kindly said try the meals, then decide if you want a refund for the 6 meals or to order more. 2 weeks pass, I called customer service and was cutoff by the receptionist, transferred directly to Bryan. I reminded him who I was and per our last conversation, I asked for a refund stating, I'm terribly sorry the food was very heavy in chinese five-spice seasoning (which I'm not a big fan of) and of the 3 meals I had tried i couldn't get my family to eat any. He abruptly asked me to send this to him in an email. Remind him of our conversation(again). He will look at it, click, he was gone. That was another 2 weeks ago. I've called 3 times and sent another email. He doesn't answer my calls, respond to my emails and hasn't issued me a refund for the food I didn't receive. Nevermind the food I'm stuck with that we didn't like, no one wants to eat.
I'm extremely disappointed, I was beside myself thrilled, to find a frozen food KETO based also Organic and/or NON GMO.... delivery company. If you like Chinese five-spice you'll love this food. I ordered the deconstructed pork and cabbage, Beef KA something, Curried lamb with mashed cauli., one other thing i don't recall, that was thrown out when no one would finish their meal. All of theses dishes have the ingredient C5S. They all taste like the same dish not too much flavor variety. Then, for Bryan not to reply to the emails or, not reply and just send back the almost $75 I'm out that I didn't even get food for. He has basically stolen $75 dollars from my family. The whole package was $250. No, I wouldn't recommend this to be a person anyone should do business with.
Good morning Victoria,
Thank you for taking the time to leave us some feedback. I have sent this on to Bryan and should expect him to reach out to you in a timely manner.
Ketoned Bodies marketing team