Laralea's Dog Spa

My puppy and I and a terrible experience at Laralea’s Dog Spa. I spoke directly to the Owner, Laralea, the entire time. None of the other staff appeared to talk at all. I dropped my Shihpoo puppy off at the requested time of 8am to 9am when everyone else drops their dog off for the day. It was a cluster with 3 dog owners in the small waiting area with their dogs at the same time. We all had to fill out and sign paperwork. No one, not even the staff, was wearing a mask besides myself, even though it is now a city mandate. Upon leaving another dog owner was entering the area. We had to side step each other to allow room for the exit/entry. The staff was hurried and appeared to be working in a chaotic situation. I was told it was going to be a longer wait time than normal before I could pick up my puppy. I was told it may be early afternoon, because there were other dogs that took priority over mine. I asked if I could drop my puppy off later because she is not use to a cage and is afraid of other dogs. I was told "No, this is the way we do it here. She will be fine. We will call you if there are any issues.” I never received a call until nearly 2pm when it was time to pick her up. I also forgot my puppy’s vaccine paperwork. I was told “Don’t worry about it. I know him.” I said “The Vet is a She”. I was then told, “I’ve worked in vet offices for years, I know them all. I know her and her husband.” Please note, my Vet was never called for the vaccine paperwork. I requested a mild 1/2 trim on my puppy's hair and a nail trim. When I picked my puppy up, the hair had been cut close to the puppy’s back. At least 4 inches had been removed. When I expressed my dislike and concern over the cut, I was told in a condescending manner "You will get used to it. It's better for the dog this way." This statement was told to me at least 5 times. When I finally became frustrated over the condescending and uncaring statements and manner of the Owner, I stated "We purchased the dog for her longer hair and the way she looked. I understand the way you cut her hair is what you think is best for you; however, it is not what I requested or what my family wanted." I was then told, "She was matted, you are lucky I am patient, most groomers would have shaved her completed." I was deeply concerned about the lack of compassion from the Owner at this time. I calmly stated "I know of one small mat that came up yesterday. Can you tell me of others." The Owner, very condescending again stated "There were other mats." The Owner then began to swing a comb/brush in the air and loudly demand I purchase one of those brushes and use it every day on my puppy. She would never state where the other mats were located. I truly don't believe there were others. I have a fluffy white Shihpoo puppy. Because of her white hair, I have to bath and groom and her at least once a week and brush and comb her several times a week. My puppy was overly joyed to see me upon arrival. She was so excited she kept jumping at the front door trying to get out of the facility. I had to sit in the area to calm her before I could pay and leave. When I stated calmly to the puppy "It's ok, I know it was traumatic. It's over now." The Owner snipped "It wasn't traumatic. She is just over reacting. She is fine." I had no response for those uncaring and caulis words that rudely interrupted my attempt to calm my puppy. Lastly, there appears to be no nail trim. Although one of her nails seems brownish as if there was blood drawn while attempting a nail trim. I have an appointment scheduled with my vet this afternoon to take a peek at the nail to ensure it is ok.