Mom was at ManorCare Indy South for 7 months. Thanks to the pandemic, I never got past the lobby to see how little was being done on her behalf. Even as POA, I was not included (even by phone) in her Care Meeting. It was a difficult and repetitive effort to establish communication with staff. I sent her multiple cards for Christmas, Valentines, & her birthday- in my mind picturing them brightening up her room. Upon her discharge (when I moved her elsewhere) ALL HER MAIL was returned to me- UNOPENED! NO ONE had helped this LEGALLY BLIND woman with any of her mail. Our Christmas gift to her was also returned- bow intact, untouched. The few small Christmas decorations that social services said would be appropriate for her room, were never unboxed. I learned of her "complex would treatment" from the BILL, not from anyone calling to notify me of skin concerns, as is legally appropriate. The day before her birthday, she was moved to a room with no phone, at the same extremely high private pay rate. Included in the boxes returned to me, were: heavily soiled panties, and other women's clothing. I could not possibly recommend this place to anyone.
1 review 