March Funeral Home

Had body Wednesday, 6/29, 4th of July holiday was on Monday, and body not available to view until Tuesday, 7/5 @1 pm the day the body was to be flown to another destination at 5 pm. She looked nothing like herself and there was only excuses as to why she looked the way she did. The presentation looked like they just didn’t care how she was placed. The necklace wasn’t even placed properly and just fell away from the body. I’d asked previously how they knew a person should look when they didn’t know her. As this is their business, they should know to ask for a photo to have a clearer idea. Her mouth was built outward because according to March, they thought she may have appeared. They’d said they would put gloves on her hands because they were unable to be opened flat. That didn’t happen. She just looked angry instead of peaceful. The inlay material in the casket was just thrown about. I was told there was nothing they could do. Death is upsetting enough been when you lose your mom but this was disturbing to me for her to not be recognizable. After leaving, when I called back, I was told they’d removed the tissue placed in her mouth and that I’d left before viewing. I wasn’t told this was going to be done nor that it had been done. I viewed her for the purpose of sending her to her home state ready for viewing. I’d decided to have a closed casket. When arriving I decided to have the receiving funeral home to redo her and to attempt to make her presentable. They did and her siblings and family were able to appropriately say goodbye. For all the good care they may have done, this one they got wrong and they had no offer of resolution other than we can’t do anything about it and I’m sorry.