Do not use this service.
After our experience I wouldn’t be surprised if they’re going out of business, but I figure it’s better to be safe than sorry. I’ve never left an online review before since I try to give others the benefit of the doubt.
My fiancée and I booked a getaway limousine two months prior to our wedding. We paid in full at that time as well. My fiancée noticed a refund come through 1 week before our wedding. There was no reason listed in the cancellation confirmation. She called and spoke with the receptionist, who assumed that it was a mistake and assured us she’d call us back once she sorted it out.
That didn’t happen. We called and spoke with the owner/manager the next day - now less than 1 week from our wedding day. All she said was “we sold all of our white limousines yesterday. You’ll have to find another service to use”. When I proceeded to ask why she wouldn’t at least make a phone call to the customer after cancelling their reservation 1 week from their wedding day (yes, they knew. “Getaway car” is listed on the initial confirmation and the cancellation) she actually hung up the phone. No apology, no “how about a black one?”, no solutions. Nothing.
Actually - when we asked about other options she said “find another company”. Then she hung up.
We are now 3 days from the wedding, and we will have to use our own car to leave. Since it’s prom season we haven’t been able to find another limousine, which is fine I suppose. It was just the professionalism of the whole situation that boggles my mind. We did speak to another company while looking around and they said that this company hasn’t owned limos in 5 years. I’m unsure how true that is, so take it with a grain of salt.
FYI - Google reviews for this company are excellent, but Yelp reviews are terrible. I’d assume there’s something fishy going on there.
1 review 