Momentum Indoor Climbing Sandy

I've come to this gym on and off for years since I was in college. Came back a few months ago a couple times and decided to get back into it. then did a week trial and had a horrible experience. Their staff are just the worst from a customer experience stand point. They make everything so difficult to do. We had to do lead certification 4 separate times because they kept not documenting it. So when you're on a 2 hour reservation and 20 minutes (because of the wait) to do lead certification 4 times, it's just ridiculous. My wife was doing box jumps upstairs, with her mask on, the jumping would make the mask slide down periodically. She got yelled at by another member 3 times who was working out like 40 feet away. He finally literally got in her face to the point to intimidate her where I had to get between them. So a mask falling down is unsafe when you're nowhere near anyone but a guy walking across the gym and getting within 3 feet of them, and verbally assaulting a female with his mask down so he could yell properly is totally safe and cool. He went and got a worker. She came up. We told her what happened and she got mad at my wife. Mind blowing. So recap, a guy that's probably 250 pounds, 6 feet tall can come and get in a females face within 3 feet of her, yelling at her, trying to intimidate her, and that's acceptable. So momentum supports their women members being verbally assaulted by guys twice their size apparently. I got chastised on a treadmill cuz my mask kept slipping down. My wife slipped on a hold at the top of a wall and her mask fell off down. A worker told us we'd be kicked out if we didn't keep it on. So many times we got asked to pull our masks up and there's people not even wearing masks. We pointed them out a d the worker refused to do anything. Masks are important. No question. You enforce masks selectively, don't enforce social distancing but don't care about male members verbally assaulting and intimidating female members. Good job. There really isn't a need to be an obtuse a hole about it and given my wife's experience with the other member, momentum prioritizes masks over verbal assault on women. Final straw for us was going to sign up for a membership, I was going to use my Apple Card, which is through Apple Pay so I don't carry the card with me ever. Got told their POS system can't have cards manually entered. What's funny is their form has a spot for your card number and they use ROCK GYM PRO as their POS. Just for fun, I went and vetted out rock gym pro, and sure enough you can manually enter a card on all versions of their platform according to the person I spoke to. Their shift lead is a total snot to work with. They literally lost our business cuz I didn't have another card with me lol. They mentioned a voided check for just a bank draft but I haven't carried checks for 15 years or more. What I think the issue is, is their staff didn't know how to use the software properly and instead of just saying, hey we are sorry we don't know how to do that, they act like smug a holes. They mentioned the voided check after like 4 people were up there involved and after we told them we couldn't sign up cuz we didn't have another card. I looked at the shift lead and told her it was funny that they really do have other options but she's not willing to tell you about them. That's been the experience the whole time here this year. Their staff need to learn emotional intelligence and how to communicate better. Nice gym. Knowledgeable staff. Love how kid friendly it is and my daughters love climbing there. Zero customer service. Zero understanding. Mixed up priorities. They don't take COVID seriously and selectively enforce masks while not enforcing social distancing. They're cool with female members getting verbally assaulted by male members twice their size. Definitely won't be going back to this one. I'd rather go to literally any other gym anywhere. Hide yo kids. Hide yo wife