Monte Vista Pet Lodge - Boarding, Grooming And Daycare

We were on vacation for a week and during that time our dog went completely blind, and into organ failure due to not eating. The story that I am getting from the facility keeps changing. We are beyond upset. Dropping off a dog who was given a clean bill of health the week prior by her vet (she has dental decay and a heart murmur) and then picking up a dying dog covered in her own vomit is not acceptable. The report card we received from them while we were gone stated she was doing “great”. They didn’t notice she went blind while in their care, nor that she had lost an extreme amount of weight. After getting her home, we made the decision to take her to an emergency vet facility. Due to her condition, the decision was made to put her down to end her suffering. We are devastated. We have used them for our girls for years with no problems until now. I do not believe our girl was treated with malicious intent, but with neglect. How do you not notice a dog has gone completely blind in your care and is starving to death? The manager Cayla, was kind, but the story we have been told has changed multiple times and many excuses have been given. The bottom line is our dog was neglected while in their care and it has resulted in her death. The owner lives in TX but I did speak to him by phone and after a lengthy discussion, he reimbursed us the cost of our dogs stay, and for Daisy’s cremation. He also owns the Zia Pet Hospital which is located right next door. I understand both businesses are currently up for sale. I did reach out inquiring if I could make a grooming appointment for one of our other dogs, as the groomer was wonderful and always did a great job, and is separate from the boarding, but was told no. That’s perfectly understandable, and we scheduled her somewhere else.