We live south of Atlanta Ga. On Monday, one week before flight to Mexico for surgery, wife realized her passport was lost. After the search panic, we called internet RUSH passport services and they said they could not deliver a passport till the following Wednesday (Day of Flight). We called Passport Depot and Michael came to the Rescue. He confidently said: Ken, You will have your wife's passport this Saturday in your hands. Followed his directions, and Michael received our Passport on Friday and Overnighted to us for Saturday delivery. Nervous, Stressed, SCAM?, all the fears, but we have our Passport, documents, etc. and are heading to the airport. It was expensive, but worth it. GREAT JOB MICHAEL!