Phil's Heavenly Pizza

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87.78  Rating Score

Of 530 ratings posted on 3 verified review sites, Phil's Heavenly Pizza has an average rating of 4.58 stars. This earns a Rating Score™ of 87.78.


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1 Total Review
1.0

1 rating & review posted directly on Top Rated Local®

Quality
1.0
Value
1.0
Timeliness
1.0
Experience
1.0
Satisfaction
1.0
OVERALL
1.0
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1 review

I don't even know where to begin. The experience was worse than the subpar pizza. I ordered a large pizza and bottle of soda on the phone. They didn't mention that their politically driven establishment doesn't allow you the freedom to protect yourself by wearing a mask. I am for having the right to choose and do not believe in forced mask mandates, however I also believe that I have the right to choose and protect myself and others around me by wearing one. When I placed my order I was told it would be ready in 15 minutes. I was staying across the street, so I walked over in 15 minutes to pick up the pizza. When I arrived, I saw sloppy hand written signs that said "no masks allowed inside." This was confusing and at first I felt sorry as I thought that someone graffitied their business. As I entered, I was told I couldn't wear a mask. I thought I was actually on the show punk'd. Who tells you that you can't have the right to choose to protect yourself...beyond bizarre! The staff was extremely rude and condescending. They told me to wait outside. I stood outside for 30 minutes, feeling as if I was in the twilight zone, waiting for my pizza and soda. When my pizza was already supposed to be ready. This was childish and unprofessional behavior. I was confused by this whole experience at the pizza place/church/cult/ alternate realm of reality. Perhaps Phil is not the man of God that he claims to be or else wouldn't he want his PAYING patrons to feel welcomed? For $30, I was expecting at least edible pizza. The pizza was cold, soggy, and swimming in grease. It was absolutely disgusting. Again, they let my pizza get cold to punish me for choosing to protect myself during a pandemic. They also forgot the bottle of soda. I didn't notice at the time because I was so uncomfortable by this entire experience that I just wanted to leave this cult and get back to safety. My suggestion is to notify people when they call in an order that your cult does not allow you the freedom to protect yourself by wearing a mask, as I would have never placed an order. Also, if you are going to charge $30 for barely edible pizza at least make sure it's half way decent pizza. It would also help if you would give your patrons the complete order they paid for. Maybe if you weren't so politically focused on telling people they can't wear masks, you would be able to provide better customer service. After choking down a half a slice of pizza, I offered it to the hotel staff who chuckled and said, "no thanks, we know not to eat food from there" I threw it in the trash where it belonged. Please avoid this place as there are so many other great places to eat in the area. And most importantly, if you do chose to waste your money here, please do not drink any type of Kool aid they offer you while at their cult.