ProSource Of Allen

I have been working with Norma for many years. I would not do business anywhere else. These folks are like family. Always looking forward to starting a project where I need tile and or carpet so I can go visit my extended family. Nothing like a hug from Norma. The sky is the limit on choices and quality. Hats off to this spectacular team.

I am so glad I was referred to Paul by a contractor. Paul was very helpful, knowledgeable, professional and patient. Paul helped me stay within my budget and found exactly what I was looking for including a professional installer. My floors are beautiful, thank you Paul!!!

quick & efficient.

AJ was extremely helpful. Excellent service and communication. Was able to even price match on some specialty tile. Will also check with them first on my projects. Great job !!

I am extremely disappointed in ProSource! I have had 2 appointments there with Norma. The first I was told hello and that I would need to come back and bring measurements, ideas and photos etc to make the most of your services. My question is why was I not told this prior to coming to the store and wasting my time? However, I played by the rules and made a second appointment and showed up on time and asked for Norma. I brought the house plans and photos as asked and waited for 30 minutes with no one coming to tell me anything. I went up to the front after that time and said "Bye". I cannot wait any longer. Norma was on the phone taking orders and answering questions for someone else. My time is obviously not valuable enough for ProSource to care about keeping their appointment with me even when I am sitting in their building.

If I could rate this company a 0, I would. We worked with ProSource to order porcelain counter slabs through MSI for our kitchen remodel three months ago. These counters were being discontinued so we wanted to make sure we ordered them quickly and far in advance of our remodel. Our designer (who is incredible, by the way) confirmed with ProSource that the counter slabs we ordered in June had come in several weeks later and would be ready and waiting for us when the remodel began. Now, 6 weeks into our kitchen remodel, the fabricator goes to MSI to pick up the slabs we ordered through ProSource and our fabricator is told that ProSource cancelled our order (please note that ProSource still has our money at this point). ProSource denies cancelling the order, and tells our fabricator to visit MSI the next day ... our fabricator went to MSI the next day and was given two cracked slabs, which he rightfully denied. THEN, ProSource tells us that the counter slabs we ordered never came in the measurement we needed. The representative we worked with told us that the slabs only came in 6mm, not 12mm. **If you do your research, you'll find this is a lie folks. MSI does in fact sell this particular slab in 12mm, but because the order was mistakenly cancelled somehow, it's clear as day that the slabs we purchased three months ago were given to someone else and because they are discontinued, there are none left in stock.** Meanwhile, ProSource then tells us that they will get to the bottom of what happened and that they had "no idea" that MSI cancels orders after 60 days of no activity. We are left in the dark for another day until ProSource again tries to cover up whatever shady business happened and tells us that they have never sold this particular slab in 12mm. They finally provided a refund for our order today, but we are left with no countertops to install next week and another 3 weeks to a month of delay as a result. They told us they would provide an audit trail of what happened to our counter slabs/who was to be held accountable, but that of course never materialized. They did not make themselves available for our designer when she paid an emergency visit to their Allen location yesterday to try to find a resolution, and they offered no additional compensation or "how can we make this right" attitude for the de-railing of our current project. They will lie to cover their own tails, folks. We will not be using them for our future remodel needs, and we will never recommend their services to anyone. If you want to work with a nightmare, work with ProSource.

Found all staff very welcoming & experienced. I showed them my "inspiration" picture, explained my budget & Barry, Angie, & Kat all listened & guided my choices within those boundaries. Very pleased & thankful for the direction to a successful outcome. Most of all appreciated their patience with me.

Second time I have worked with ProSource and I will be back! Wonderful service, exceptional quality and value. The installers took great care and pride in their work. Thank you!

They move very slow and are often understaffed. They don’t meet the needs of the clients and are overpriced as I found every material ordered from them at a significantly cheaper price elsewhere. They weren’t timely with my order and caused a delay in the start of my renovations with my contractor because of their lack of urgency. I have them very strict deadlines to which they did not meet, I won’t be working with them again. Nebraska Furniture Mart sells a significant amount of the same products for cheaper or they will best their price.

Friendly staff, quality products and a simple process!