ProSource Of Collinsville

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90.75  Rating Score
8AM - 5PM ▾

Of 41 ratings posted on 6 verified review sites, ProSource of Collinsville has an average rating of 4.88 stars. This earns a Rating Score™ of 90.75.

ProSource® of Collinsville is the product source for trade professionals and their homeowner clients looking to complete their next flooring, kitchen, or bath remodeling project. Housing everything you need in one convenient location, ProSource Wholesale® will convert your home improvement vision into a reality. We’ll keep you on budget with low, wholesale pricing, and our online project management tools provide you with 24/7 support. Plus, you’ll have a dedicated account manager to provide personalized service from start to finish. View current promotions, browse our extensive product catalog, and explore inspiring project possibilities on our website.

Serving: Collinsville, IL

Top Rated Local® Business in Illinois (#29 in 2019)

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4.88 avg / 41 ratings on 6 verified review sites

4 ratings & reviews posted directly on Top Rated Local®

Quality
4.5
Value
4.5
Timeliness
4.0
Experience
4.0
Satisfaction
4.0
OVERALL
4.2
Showing 1-4 of 4 items.

1 review

I was VERY disappointed that my flooring order was not actually ordered, despite my paying for half. I was NOT told that my order had been forgotten until I phoned to pay the second half so that the installer could pick it up as planned. I was still not informed. The installer had to tell me that my order had NOT been ordered. The installer was able to rearrange HIS schedule so that we were delayed only a week--but that was due to the installers kindness. I also asked for an additional discount, by phone and by email, and NEVER received any answer at all. She did say she was sorry, but I am still frustrated by the total LACK of communication, and the feeling that my $4000.00 order was unimportant to ProSource.

Reply from business

Hi Sue, Thank you for taking the time to leave us a review. Client and member satisfaction is our top priority and we are disappointed to hear about your experience. We apologize for any inconvenience and will be looking into the situation shortly and reaching out to you. Thanks again, and we apologize for the inconvenience.

1 review

If your looking for carpet in your new house or looking to change your existing carpet, this place needs to be your only stop!!

Reply from business

Hi Steve, Thanks for taking the time to leave a review. We're happy to hear you enjoy our product selection. We appreciate your feedback and look forward to your next visit. Take care!

1 review

Verified
My wife and I had been planning to upgrade our kitchen with new flooring, countertops and back splash. After reading many reviews we decided to shop ProSource. We met with Gina Richardson who was very personable, professional and customer focused. She showed us a variety of materials to suit both our taste and budget. The store has so many options from budget minded to top of the line and everything in between. Bottom line is we found exactly what we wanted and the end project turned out great. We will definitely refer family and friends as we were completely satisfied with the products and the friendly customer service. Thanks Gina!!

Reply from business

Hi Jeff, Thanks for taking the time to leave a review. We're so thrilled to hear you had a great experience working with our showroom. We truly appreciate your feedback and can't wait to have you in the store again. Come back and see us anytime, take care!

1 review

Verified
Love the selection and environment at Collinsville ProSource! I've worked primarily with Tonya, who has been patient, informative and wonderful to work with. However, you get a sense of team atmosphere when involved in a project, and they are all helpful and a joy to work with.

Reply from business

Hi Jenny, Thanks so much for taking the time to leave a review. We are so happy to hear you enjoyed your visit to our showroom, working with our showroom team, and browsing our product selection! We value your feedback and can't wait to have you in the store again. Come back and see us anytime, take care!