I had a large wood flooring project in my home and ProSource was my vendor of choice to supply the materials. The support of their team was perfect. I worked with Pierre and Antoinette. They are both extremely helpful, professional, knowledgeable, outstanding follow up skills. Could not have had better support! Totally great job!
- Initial order: delivered on time, exactly as ProSource stated. Note: I found the wood I wanted at a retail establishment. They were saying "The wood you want is no longer available". I called ProSource (my chosen supplier) and got exactly what I wanted. They had no issues whatsoever getting the order placed. Order process simple and easy. They totally came through with the product I desired.
- Needed a second order for more lumber: The manufacturer was back ordered. ProSource followed up regularly, kept me proactively updated on status, escalated as appropriate. Perfect follow up.
- Issue with Manufacturer: ProSource once again did an impeccable job of escalating on an issue I had. They were professional, thorough. Perfect follow up.
I could not be happier with their support, would use them again and highly recommend them to all my friends and colleagues.
Thank you so much for taking the time to leave a review! We are thrilled to hear your project was a success and you enjoyed working with our showroom. We truly appreciate your feedback and will definitely pass it on to Pierre, Antoinette, and the rest of the showroom team. We look forward to your next visit, take care!