ProSource Of Monroeville

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91.07  Rating Score
8AM - 5PM ▾

Of 55 ratings posted on 5 verified review sites, ProSource of Monroeville has an average rating of 4.41 stars. This earns a Rating Score™ of 91.07.

ProSource® of Monroeville is the product source for trade professionals and their homeowner clients looking to complete their next flooring, kitchen, or bath remodeling project. Housing everything you need in one convenient location, ProSource Wholesale® will convert your home improvement vision into a reality. We’ll keep you on budget with low, wholesale pricing, and our online project management tools provide you with 24/7 support. Plus, you’ll have a dedicated account manager to provide personalized service from start to finish. View current promotions, browse our extensive product catalog, and explore inspiring project possibilities on our website.

Serving: Pittsburgh, PA

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4.41 avg / 55 ratings on 5 verified review sites

16 ratings & reviews posted directly on Top Rated Local®

Quality
4.9
Value
4.7
Timeliness
4.7
Experience
4.7
Satisfaction
4.8
OVERALL
4.7
Showing 1-10 of 16 items.

1 review

Verified
I ordered Armstrong flooring from Pro Source and the whole process was flawless start to finish.

Reply from business

Hi Carl, Thank you for taking the time to leave a review. We're pleased to hear you enjoyed working with our showroom and that the process to get your flooring went smoothly. We appreciate your feedback and hope to have you in the store again soon. Take care!

1 review

We've been working with Ed and his staff for years now. We highly recommend their products, and customer service.

Reply from business

Hi Lawrence, Thanks so much for the review. We're elated to hear you've been part of the ProSource family for years and enjoy working alongside Ed. We value your feedback and look forward to future projects. Come back and see us anytime, take care!

1 review

Dealing with ProSource of Monroeville has been a complete nightmare on my flooring project. Their customer service is quite possibly the worst I’ve dealt with. Instead of admitting a mistake and contacting me and my installer to inform us that there will be a delay because they had to reorder my floor, they checked in an incorrect flooring product and allowed it to be picked up and delivered and installed 24 hours after realizing that they checked in the wrong flooring. When called and confronted, Todd from the warehouse, admitted that this was already known 24 hours prior to the floor being picked up but didn’t follow through to stop the floor from leaving the warehouse, being delivered, and installed. He then reassured me that the correct floor left Cincinnati that morning at 11 am and was on its way to Monroeville as we spoke. The following afternoon, I received a text message that my floor actually had left Georgia and was headed to South Carolina which would go to Cincinnati and then to Monroeville. I was stuck living in a house with plywood floors, wasted time off of work, and that doesn’t include the time/money/gas that it cost my installer. I understand that people make mistakes, but the way this situation was handled was very unprofessional and costly. I didn’t even get a phone call with an apology. I had to call them and complain to get “a personal apology.” I would recommend going anywhere but here.

Reply from business

Hi Edward, Thank you for taking the time to leave us a review. Client and member satisfaction is our top priority and we’re happy we were able to get in contact with you to discuss finding a resolution. We appreciate your feedback and communication with the showroom as well as your continued patience. Thanks again, and we apologize for any inconvenience.

1 review

Verified
Value is certainly there. Keith and Todd were, extremely knowledgeable, helpful and friendly a pleasure to work with. I will definitely be back.

Reply from business

Hi Frank, Thanks so much for the review. We're elated to hear you enjoy visiting our showroom and working with our awesome team. We appreciate your feedback and can't wait for more projects. Come back and see us anytime, take care!

1 review

Verified
Pat was very knowledgeable and really guided me on my flooring. I had no idea what I wanted He knew exactly what type of flooring and color based on me showing him pictures of my dining room and kitchen. He was spot on! It is beautiful

Reply from business

Hi Tracy, Thanks for taking the time to leave a review. We're so happy to hear you enjoyed working with our showroom team. We value your feedback and hope to have you in the store again soon. Come back and see us anytime, take care!

1 review

Verified
I use prosource quite a bit for my kitchen and bathroom remodels. Craig, tammy, Todd, and Katie are great I couldnt be happier! When issues arise they are quick to fix and any questions I have they are always quick to reply. Trusting them to take care of my customers eith their design needs without me being there makes my job easier and more efficient. Thank you guys!!

Reply from business

Hi Ryan, Thanks for the review. We're so happy to hear you enjoyed working with our team on your bathroom remodels. We appreciate your feedback and can't wait to have you in the showroom again soon. Come back and see us anytime, take care!

1 review

Verified
Patrick & Katie are superb professionals. Their knowledge, patience, & kindness have encouraged me to continue working with them for many years. Ed & his dedication to excellence is outstanding to work with, also.

Reply from business

Hi Marlene, Thanks for taking the time to leave a review. We're so happy to hear you enjoyed working with Patrick and Katie and will definitely forward them your kind words. We appreciate your feedback and can't wait to have you back in the store. Take care!

1 review

Verified
The guy who waited on us was very helpful ordered things in a timely manner

Reply from business

Hi Mary, Thanks for the review. We're happy to hear you enjoyed working with our showroom team. We appreciate your feedback and look forward to your next visit. Take care!

1 review

Verified
Professional assistance with great value !

Reply from business

Hi Bill, Thanks for the review. We're so happy to hear you enjoy working with our showroom, take care!

1 review

Verified
Keith Clouse helped me and my wife choose tile for two bathrooms. Keith was very patient with us and gave us ideas and suggestions. Keith was very professional and efficient. Keith Clouse is a credit to your organization. Thank you.

Reply from business

Hi Harold, Thank you for taking the time to leave a review. We are thrilled to hear you enjoyed working with our showroom team. We value your feedback and will definitely pass it on to Keith. We look forward to your next visit, come back and see us anytime. Take care!