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Richair Comfort Solutions

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93.72  Rating Score
Of 211 ratings/reviews posted on 6 verified review sites, Richair Comfort Solutions has an average rating of 4.67 stars. This earns a Rating Score™ of 93.72.

We are a HVAC contracting firm with a rigid eye for quality and customer service. We constantly encourage our customers to take advantage of the latest ductless technology ? more efficient, comfortable and safer for the environment products. Our company has been running (and improving!) since 1994. We are very proud that our growth and success are entirely attributed to customer referrals for our exceptional quality of service.

Serving: New York: Brooklyn, Queens, Manhattan And The Bronx NewJersey: Bergen, Hudson, Passaic And Essex Counties

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8:00am - 5:00pm ▾

211 ratings/reviews posted on 6 verified review sites

116 ratings & reviews posted
directly on Top Rated Local®


Quality * * * * * 4.9
Value * * * * * 4.8
Timeliness * * * * * 4.9
Experience * * * * * 4.9
Satisfaction * * * * * 4.9
OVERALL * * * * * 4.9
Showing 51-60 of 116 items.

1 review

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Rich Air installed a split air conditioner in three bed rooms a year ago. Two rooms had 6000 BTU's and the 3rd had 9000 BTU's. I was offered Panasonic units for about $1000 less, but opted for Mitsubishi as they offer a 7 year warranty. The workers are clean cut and very respectful. I was amazed that they went above and beyond what I expected. Workers put down plastic all over the house even in areas I did not think was needed. The service this company offers I think of 5th Av. No hidden costs and no pressure. Workers cleaned up after themselves. I am really amazed at how everything was done correctly. I always expect contractors to cut corners but not Rich Air. They did everything correctly.

1 review

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Had Mitsubishi mini-split a/c system installed throughout the house in summer of 2011 - three bedrooms, living room, and kitchen/dining area. Two outdoor units with exterior lines, drains and covers installed. Greg, the project consultant/manager, designed an efficient and cost effective Mitsubishi (the highest rated and most reliable brand) mini-split a/c system to replace our wall/window units. He worked with us on our budget and even used some of our ideas for the design. He was courteous and addressed any concerns or questions. He checked-in on the installers and was always available. Alex, the lead installer, communicated with us during the work. He had a full crew who worked efficiently and clean. The contents and floors of the house were covered during the work and picked-up at the end of the day. All exterior work was also done with care and expertise. Kassim, the service tech, got the system up and running. He went over the system and the controls with each member of our family (four of us). He told us everything we needed to know about its use and maintenance. He was great! We highly recommend this company

1 review

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Richair installed 2 split-ductless a/c units during townhouse renovation a few years back. We called 2 other HVAC contractors prior to Richair. When we described the project on the phone, we were told that it would cost $10,000-12,000 to do the project and options were not raised... When we called Richair and spoke to Fred, he said there were different options we could consider. He came to our house and said that we could get by with 2 units, as long as we were willing to keep the door open to a small room in the center of the apartment. He also offered us as a $1000 discount on a Sanyo compressor paired with Panasonic blower units. He said Panasonic had taken over Sanyo and would eventually change the labeling on future compressors. The installers were competent, professional and clean. The system works very well and is more than adequate to cool the apartment.

1 review

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Tec came on time as schedule, and very professional, in 5 minute, he solved the problem but other company tec spent hour and don't know what was wrong.

1 review

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Richair stands behind its products. My system is more than 5 years old and I get it serviced every year. Kassim is a master technician, and my A/C worked well throughout the most hot and humid days this summer.

1 review

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Super knowledgeable and friendly tech. With minisplits, previous history with these systems is very important, and asking the customer the right diagnostic questions is key. Well done, Kassim!

1 review

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We used Richair Comfort Solutions for air conditioning repair. The first time there was a little bit of problem and they didn't get it fixed, but they came back and did get it sorted out very quickly and didn't charge us. They were very responsive and very good. I would recommend them.

1 review

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Richair installed an air conditioner in two spaces. They were extremely courteous, very agreeable. They took all the measurements and installed it with minimal problems. The work was supposed to be finished in two days, but there was a scheduling conflict and there was a slight delay, which was quickly resolved. Highly recommend to all

1 review

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I went to the Richair's office to inquire about the installation of 2 mini-split air conditioners. I talk to a gentleman who was extremely courteous and very informative. By the end of the information session, I was pretty much sold in hiring this company to perform the installation. However, later on I realized that I was in the middle of a refinance and could not afford to not have my refinance done because purchasing the ACs and doing the installation might affect my income to debt ratio. So at the end I decided not to follow through with hiring Richair. But they were extremely helpful in providing me the information needed to select the best products and services for my situation. They very much made me feel at ease with how the installation would go and how long it would take. They walked me through the different options available to me as far as mini-split units and even recommended a particular unit based on my very unique air conditioning needs. I am one of those who complain about the lack of quality in service and poor personal relationships with customers associated with big companies. Talking to Richair's representative made me feel like we were family and it was very personable; and that is why I tend to give my business to small businesses where the attention and treatment is better. I would definitely recommend Richair for something as serious as installing ductless mini-splits where anything can go wrong if not done correctly.

1 review

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Richair cleaned 8 ductless indoor air conditioner units and 2 outdoor. I have a townhouse in Manhattan with a Mitsubishi Mr. Slim outdoor/6 indoor ductless mini split system upstairs and a Friedrich outdoor/2 indoor on the garden floor. I emailed Richair after seeing them on Angie's List. They emailed me back and sent me a price for cleaning/disinfecting, etc. We have had a lot of construction in the area and I thought some of the blowers also might need cleaning. They were up front and quoted me an additional cost if that was needed (the blowers are very difficult to get to and clean, so I was not surprised). Isaac showed up on time and spent a little over 4 hours cleaning the 8 units. Mr. Slim are not the easiest units and he clearly knew what he was doing as he took them apart. He put plastic down, took pictures off the wall so as not to damage anything, took apart each unit, cleaned, disinfected, checked whatever he needed to check, and put everything back. He answered all my questions and was quiet enough that I could still get work done. I had this done the previous year by another company who were much more expensive and messier. I am glad I found Richair through Angie's List and plan on using them on an annual basis for my air-conditioner maintenance.