Warning: This is a LONG one.
If I had been asked in April what rating I would give Rock Solid, I would have said 5 stars. Anthony, my sales guy, was fantastic. My roof install went great, my windows went great, (which is why they get 2 stars) then came the siding and things took a drastic turn. First, it took over a month to side my tri level, half brick home, with no tear off, just an overlay. The crew would only work a couple hours each day and then take off, and when I brought it up to RS I got one story from them and a completely different story from the crew. This went on for the first 2 and a half weeks, then for the last week and a half a full crew finally showed up, but the craftmanship was rushed and a lot of mistakes were made in an effort to hurry up and finish. I had already had Joe (the project manager) out after the first week when I was concerned about the work, and I was labeled a "complaining wife" and told to wait until everything was done before I made any judgements, so I did. On the last day of the siding, I pointed out a few issues I had, and asked the crew leader about caulking around my door trim and windows in the brick. He got pissed since he was ready to be done with the project and got rude with me, to the point I told him to go ahead and leave and I would just have Joe come out and look and confirm the problems. Joe proceeded to blow off my texts and requests until I reached out to a separate contractor to do the caulking around my doors because I got tired of being ignored and I just wanted it done. Shockingly, I got a call from the office shortly after that and Joe finally decided to come and see what was going on. The first thing he told me when he showed up was "he wasn't happy with me" for reaching out to another contractor, like I was a child acting out. I then pointed out the (obvious) mistakes made, like slanted siding, the areas on my porch that looked like a funhouse due to incorrectly installed trim, the lack of caulking ANYWHERE, and just a lot of small but very visible mistakes. He agreed with me, told me he had fired the crew that did my house due to the crew leader going off on me, and he would personally come out and fix everything. However, I made the mistake of mentioning what my husband thought of the work, and he proceeded to tell me "if your husband was so good at siding, he would be doing that instead of driving a truck and make a lot more money". Cool. Real professional.
The next day Mike and Joe called and wanted my payment in full. I paid, less a $1,000 until the mistakes were fixed. That was July 8th. I had to text several times about the fixes and was told "someone would be coming soon" until the crew leader I was told had been fired showed up on a random Sunday (now the 18th of July). He told me Joe was supposed to fix the issues on the house, but then called him and said if he wanted to get paid for the job, he needed to come out a fix it. He did apologize, and was easy to work with that day, but I got no heads up that he was coming from RS. While I was showing him what I showed Joe, a piece of brand-new siding FELL OFF MY HOUSE. He said he would be back then next day to fix everything, which he was. He came back Monday and fixed everything I requested except for a single piece of trim that he said RS didn't give him. I texted Joe that day and said I was very happy now that everything had been fixed (which only took a few hours total), and I was just waiting on that piece of trim. He then spent 2 more weeks ignoring my texts until Amy (who is very nice and helpful) from the office reminded me of my outstanding balance, and I explained the trim piece. It was finally fixed on the 25th of August (thanks to Amy), which is why I'm just now putting up my review. Does my house look beautiful now? Yes. Did I have to essentially be a Karen to get that to happen? Also yes, which I hate. I have tons of pictures and receipts, but I think this review is enough to make my point.
1 review 