The service I received from Ken and his team exceeded all my expectations. We had 72 mph winds in our area and like many others, my roof shingles had to be replaced. I called Ken and he was out before noon (on a Saturday!) and provided me with a quote as promised the very next day. I had contacted other companies who appeared to be only interested in customers that would pay their jacked up storm chaser rates due to the high demand and decided that this was the only company who remained ethical and consistently responsive. I am glad that I waited because not only did Ken deliver with quality service but he was consistently responsive, even though he was backed up. Thank you so much for your amazing customer service, honesty, and my roof looks fantastic! I highly recommend roof net, no doubt about, he is the BEST! Not only did his service stop after the installation, a few weeks following the new install, I noticed certain areas where the shingles were not laying flat. Ken came out and looked at our roof and told me that he was not happy with the way the roof turned out. Instead of repairing the areas that were not laying flat, he told me that he was going to redo my roof and upgrade from standard 3 tab shingles to and upgraded architectural shingle for my troubles. Not only did he stand by his craftsmanship, he upgraded us to higher quality product to show how much he values customer service and standing by his commitment to complete the job properly.
In my previous experience, many companies would have taken the easy way out and just repaired or patched the problem shingles but he came out with his full team, ripped up all the shingles, the flashing, the ice/water shield, etc. and started from scratch. This cost his team time and resources to assure the job was done right; no cutting corners here!
Ken and his team exceeded our expectations and went that extra mile to make sure that our roof looked perfect. I highly recommend and respect this company. The work ethic, honesty, and integrity this company displayed is priceless and rare in this day and age of making the fast dollar. Thank you again, Ken and team, for going over and above and ensuring that we are happy with our purchase and received what we paid for. You are a true gentleman and a master of your craft.