PSA: DO NOT EVER USE ROOTER TOWN PLUMBING!
Currently fighting with them to get a refund or at minimum make someones day harder - but I already have proof they're liars and on principle need to share the story TO ANYONE who wants to listen. If you need a good plumber, check out Peak Plumbing or literally ANYONE else.
Background:
We had a toilet back up on Sunday night so called rooter town to clear the blockage. The first fella, Luke was nice and cleared the drain but said he was running into some roots and what felt like a possible offset in the pipe so reccomended that we scope the line.
A few hours later they sent a "supervisor" Winston to scope the line. Winston BLATANTLY lied to us. He "scoped" the line for less than 10min and claimed he couldn't scope the entire line because there was just so many roots that they couldn't get through the line itself. He also said there was an offset about 40ft down the line. It's been 5 days and I've called and texed multiple contacts multiple times and STILL don't have the video I paid for.
Meanwhile, while he was here he told us it would be 6k to dig up a spot right outside our back door to do a spot fix and add in two access points but only AFTER that could they clean the line and see the full extent of what was happening and it could be 18k more if we need to replace the line. He was pressuring us and using fear tactics and left trash (shoe booties) in our back yard.
I called another plumber and had him scope the line the next day and guess what? There are some roots but NOTHING that would block an entire scope. At 40ft there is no offset. And the actual issue is at 120 ft which is further than their scope or liner reached to. They are liars and out to get you and scare you into service. 10000000000% DO NOT reccomend. I still have not received the video I paid for.
I paid nearly $300 to be told all of these lies from scammers. And I'm not the only one with this experience. Don't over pay. don't trust them.
Boy do I feel stupid! Called for the $95 repair. Guy said he had to take toilet off because his rooter was too big for floor drain. I fell for it. Charged 245 to take toilet off.
I should have read all reviews before calling these jerks. Seems to be a pattern! They then say they need to get a camera in there. We agree. 150 bucks for that.
They tell me I have roots and they need to dig. At this point we are feeling caught between a rock and a hard spot. So we agree. Here is where it gets ugly. Clark tells me it is about $5,000 and says we would get a credit of 400 since we have already paid that.
However he then tells my husband it will be $5,800! My husband paid him! I wish I would have been there! I would have stopped it right there as I already didn’t know if I could trust him and felt a bit uneasy. Again I see a pattern...
I called Clark and questioned him on the price discrepancy. He said he misspoke and what he meant was that 5,000 was closer to the price AFTER the discount! I call BS!
Call Apple plumbing! Or AAA! This company will take you for a ride!
I am so angry with myself for not going with my gut and telling them to leave that very first night!
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