Smitty Big Towing & Recovery is a locally owned, family operated company that provides professional towing & roadside assistance services to the residents of St Paul, Minneapolis and the Twin Cities MN metro area.
Though Smitty Big Towing & Recovery was launched in 2009, Smitty himself has more than 15 years experience in the towing and roadside assistance industry, having studied, worked and learned what makes a terrific tow truck company under the tutelage of former employers.
When he opened Smitty Big Towing & Recovery, Smitty established a core set of values by which he still runs his company company.
1) Always treat our customers fairly, providing them the lowest rate possible.
2) Always treat our customers with respect.
3) Acknowledge that the circumstances under which we meet our customers is stressful for them, so do our best to be patient and kind, even if they are rude and demanding.
4) Be an information resource for our customers, because though we may have changed 1000 flat tires, this may be this client's first time dealing with this problem.
5) Be honest when estimating the amount of time it will take to reach the customer's destination, so as not to disappoint them before we even get there.
These are the core values that underscore every tow truck we send out, every tire we change roadside, every jump start we deliver, every vehicle we pull out of a ditch or snowbank, and every classic car we transport. And we believe it is because of these core values that we continue to grow our repeat customer base.
We hope you never need our services, but if you do, we sincerely hope you'll give us the chance to demonstrate our superior customer service at competitive rates.
