We would love to say that working with Studio Nine Photography was a pleasant delight but unfortunately their lack of professionalism is quite appalling and it honestly ruined our experience. While the quality of photos taken were nice, we regret trusting this studio with our wedding photos.
Our first complaint is with our photographer, leading up to the wedding we were very open about specific photos we would have liked to be taken with family members. We shared a small list of the photos we would have liked, we didn’t even receive half of these images. The words “Millitant” and “Drill Sergeant” were the kinder terms used to describe our photographer during the day of our wedding. Guests were yelled at, chairs were thrown, and while we hoped this was a process for getting the best images on our memorable day, yelling at elderly guests that they need to walk faster or they will not be in any photos is incredibly rude. Because of this behavior we were unable to have many photos with grandparents or elderly family members on our wedding day.
After the wedding, our photographer posted a photo on her social media site to scorn our family members for having phones out during the ceremony. These were very clear images, it was easy to identify our guests, and it is completely unprofessional to shame wedding guests especially since our wedding was not “unplugged” nor did any members of the Studio Nine Photography group speak with us previously about phone usage. The first photos shared by members of this company for our wedding were shaming our guests.
When we finally received our wedding photos, many images were lacking the creativity that was shown to us when we interviewed Studio Nine. We were shown super imposed images and told that the photographer would bring their own lighting to add to the creativity of our day, none of the images we received had these effects. It was unfortunate. Of course we reached out to Studio Nine to identify these issues and their response was what really turned us off with our experience.
We were told that the reason some creativity was lacking in the photos was due to no communication on their part and a lack of time. Being the bride and groom, we were able to set up the timing of the wedding and could have pushed our cocktail time over to get the photos we wanted or the time the photographer needed. Studio Nine never communicated with anything about what they needed, they only told us that they would be able to create these photos. Studio Nine also agreed with us that our photographer behaved unprofessionally, but there was nothing they could do about it and could only consider it for future clients.
So I am sharing with all potential future clients. My husband and I would not recommend working with a company who is lacking in effective communication, who’s photographers feel entitled to subject your guests to online embarrassment, and who, after the fact, say there’s nothing more they can do for you because they need to worry about future clientele instead of current clients. We regret considering this company an honest and professional organization. If you have any follow up questions or would like to see the email chain we have interacting with Studio Nine please reach out to me on this website.