Techpro Builders

Techpro Builders installed furnace with AC in my apartment. It was a relatively simple unit swap project with AC lines and wiring already in place. To my standard, they did a poor job - I was left unsatisfied and I'm very unlikely to have business with them in future. Whole experience was a complete clown show. First, they were late on almost any appointment - like 2-3h late, one time they didn't show up at all. No call, no "excuse us, running late" notification - just show up whatever time is convenient for them. Second, when Armen or Garen say "**I** will do that" or "**I** will come" what it means is that they will find some low-payed contractor in the area who will come to try to do whatever was promised, however in most cases they will have no idea what/how/why they need to do. Then Armen or Garen will come and will tell you again how nice and beautiful they will do/fix it and then again some poor guy arrives who sees your setup for the first time and has no idea what he needs to do here. Third, overall low work quality and poor choice of components and equipment. Everything is dirt cheap. They don't present you with options to keep price tag low. Things like evaporator, filter rack, anti-vibration mounting, etc. are important and you will get whatever was cheapest at the moment without being presented with options. If you choose furnace with them, I would recommend seek consultation elsewhere, since from their perspective only difference between units are BTU and how many speeds motor has. Jesse - guy who does brazing and AC lines. Most of the time he was bragging how much experience he have and how he is much more experienced than Garen (owner) and how it doesn't make sense that Armen runs the show. Yes, he has a lot of experience, but he managed to develop little skill with it. AC line filter was put too close to furnace single-wall flue pipe, 40 years old line wasn't flushed before AC install (only examined for leaks), after brazing whole apartment was covered in ashes. He also used screw driver to open roof door and damaged paint on our property. Smoked cigarets on the roof (we are in non-smoking complex, smoking is prohibited) and discarded cigaret butts just on the roof floor, where he was working. Stay away from this guy. Below when I say "they" I mean some poor guy that Techpro Builders called to do the job. Now specific details. 1. Low quality filter rack was assembled incorrectly (screws with huge heads we placed inside) which makes it impossible to put filter in or out without damaging it. Certain parts of filter rack were lost in the process, which prevent filter of supported size to be placed correctly. When they presented "job done" and I opened a filter door, filter fall through the rack and was lying on the floor. 2. Furnace was damaged during transportation or installation and it's door doesn't close completely and stays wobbly 3. Evaporator and furnace assembly was assembled via just driving self-drilling screws into the metal at arbitrary angles at arbitrary points. Metal was bent, paint scratched, doesn't look pretty. As result, maintenance is complicated due to sloppy screw-driving. 4. After several month air seal in several places leaks air 5. They installed electric water pump to take water away. Usual gravity drain was available, they just didn't find it and didn't ask. They wanted to put a pipe from furnace room to bathroom, even though usual drain was right there in furnace room and water heater was already using it. They didn't tell that they will install electric water pump either, so that was a surprise. Such things must be discussed upfront, since any electric pump is a noise source and adds complexes to the setup. 6. They tried to install 2.5 ton condenser unit, instead of 2 ton as in contract. They were not able to do it, because unit didn't fit into roof door. 7. Attempted to install heavy condenser unit on thin and long anti-vibration springs. Without providing and fixation. Unit was wobbly like jack in the box. Looking them in the eyes you could see "Something is obviously wrong, but I don't know what to do... I was given this springs... I used them... help me..." 8. Didn't remove wire isolation before connecting it to the breaker, were surprised that unit doesn't start up. 9. They didn't read installation manuals on any installed equipment. They connected furnace to thermostat incorrectly and didn't put jumpers on furnace PCB into correct position that corresponds to my setup. 10. Didn't remove large paper sticker from single-wall flue pipe. It's all charred now.