Our Rheems water heater stopped working. The water heater was still under warranty so we called Rheems and they diagnosed the the problem over the phone and sent us a replacement pilot light assembly. We called Dunwoody Plumber and talked to Mary. She said it would be $150 to come out and replace the part. We agreed and Tom the owner came out the next day and installed the new part. The water heater still didn't work. He then installed some other parts from his truck, a generic gas control thermostat and a generic burner assembly. The water heater worked now. He said the total charge was $650 for his time and the new parts. He asked that we pay him, Tom Connolly directly the $650 instead of the company. We paid him the $650. He said he would reimburse us for the parts $240 if we were to get them from Rheems. We have now received the the gas control thermostat from Rheems. I have called the Dunwoody Plumber 4 times now to get reimbursed and Mary says Tom is too busy to call me back. On top of that it looks like the Dunwoody Plumber repair job is not up to code with an exposed electrical wire outside the water heater.
1 review 