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The Medcom Group

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96.59  Rating Score
9AM - 5PM ▾

Of 133 ratings posted on 4 verified review sites, The Medcom Group has an average rating of 4.66 stars. This earns a Rating Score™ of 96.59.

The Medcom Group, ltd.® has been in the business of helping patients recover from orthopedic procedures since 1988. Medcom has been working with health care facilities to provide quality durable medical and rehab equipment and services while focusing on improving recovery outcomes. Through the years, our product offerings have grown! We now offer a wide array of physical therapy equipment, orthopedic rehabilitation supplies along with some of the best customer service in the industry. You can count on us to: Offer competitive pricing Understand the machines we supply Help you understand the equipment you receive from us. (e.g.: In-service training, webinars, tele-conferencing, etc.) Repair any machine that we supply at our in-house Bio-Medical department Stick around for the long haul. We work to foster lasting relationships with all of our customers. The Medcom Group strives to reach the highest standards in the medical field and in business. We are Joint Commission accredited. We are also a member of the Women's Business Enterprise National Council.

Serving: WINDSOR, CO


4.66 avg / 133 ratings on 4 verified review sites

61 ratings & reviews posted directly on Top Rated Local®

Quality
4.9
Value
4.9
Timeliness
4.9
Experience
4.9
Satisfaction
4.9
OVERALL
4.9
Showing 1-10 of 58 items.

1 review

I used the Nice Machine after a hip scope. It was the best and easiest ice machine we have used. It does require distilled water (found in the baby isle at Walmart). The best part: we filled with distilled water and it lasted for two weeks. We never had to be bothered with refilling with ice. The coldness and the compression are adjustable. I used the pre-set program of 30 min on 30 min off through out the day with a cold setting of 3 (1-5) and compression setting at low intermittent. You can create your own time settings or use the preset programs. Very easy to set up and use on your own even while using crutches. By far the best and easiest ice machine we have ever used!!!

1 review

Perfect!!!

1 review

Kylie was extremely knowledgeable and a pleasure to deal with.

1 review

If you’ve ever heard Bob Seger’s song, Feel Like a Number, you won’t feel like that renting from Medcom Group. David was wonderful in many ways: prompt at returning calls; sent me a follow-up text the day after speaking with him as I was having issues getting a script needed to rent the CPM machine; was patient in walking me through the rental process/shipping/return; and all-around kind. Amanda was also wonderful to work with as well. Prior to the arrival of the CPM machine, I received a thorough email from her that covered any questions I could possibly have had. Once delivered, I found a kind email from Amanda informing me that if I had any questions at all after opening the box, I could contact them. And then a sweet response email after I had replied that the instructions that came with it were straightforward enough that I didn’t even need to view the video. While companies, stores, vendors, etc. need customers in order to meet their financial obligations, not all parties make you feel important and have a genuine concern for you. This was not the case with my rental experience; Medcom Group is a fantastic, all the way around, company! I love the follow-up to see if I would like to extend my rental or whether I’m ready to have it shipped back. I extended mine for 2 additional weeks, 5 weeks in total. Last but not least, I had a TKA (as well as a realignment of my knee) and the CPM machine really reduces swelling, stiffness, and pain level. At the hospital, it was mandatory (so to speak) to be used for at least 15 minutes but I used it the whole time in which I wasn’t walking or doing PT. I was shocked at the immediate improvement—swelling, pain reduction, & stiffness, all of which had increased after discharge; I just ‘had’ to rent on.

1 review

I wanted to Thank Jason Wertz for the excellent service he gave me and my niece. My niece has Cerebral Palsy and has lived in. Nursing Home for 14 years. When hospitalized for medical reasons she was able to use SCD devices and felt it was the only thing that relieved her leg pain. I decided to investigate whether I could find a professional grade pair . After several attempts someone finally recommended I call the Medcom Group and I was very fortunate to get Jason Wertz to help us. I am an RN , live in a different state than my niece. Jason helped with every detail From ordering. To communicating with the nursing home staff, to mailing them to the correct place( various requirements ) Without his help I could have never accomplished this. My niece is so very happy with the device and I hope you realize what a terrific employee you have in Jason.

1 review

Perfect. Sales, shipping, customer support, and returns. Extremely economical compared to the service provided by my "medical group". I couldn't be happier. Well maybe minus these holes made to reattach my rotator cuff and bicep. Thank you Jason, John, and Amanda!

1 review

David was extremely helpful and when the first device arrived with potential damage from its fedex shipping went out of his way to make sure the replacement arrived in time for my surgery. They've been beyond helpful and in contact as they promised.

1 review

Ben was knowledgeable, helpful and considerate in helping to educate us in the use of the CPM chair and Polar care for use during Rick's recovery. He is very personable which is important for the relationship also.

1 review

Medcom was really easy to work with. Shipment of the NICE machine was very fast. The NICE machine was wonderful to use and I would recommend it to anyone needing an ice/compression machine.

1 review

Verified
My arramgements with Jason were outstaning. He let me know about each option as I tried to receive a CMP for rehab at home as my state does not allow rentals of CMP. The options regarding rental were clear.