As a Wildland Fire Fighter for Alaska Fire Service; I have always had outstanding customer service from the Supply Cache! No problems with shipping to Alaska from the Supply Cache! Thank you, RW, Alaska Fire Service. ps. Outstanding Service from the Supply Cache! Great products for the Professional Fire Fighter!
I gave 4 stars for value mainly based on how expensive it is (govt regs etc) to ship from the USA to Australia.
I firmly believe that fire protection equipment(quality approved) should be tax exempt, to encourage self protection and to equip more people in communities,thereby creating a larger resource base in times of disaster.The idea has not been considered at all where I live, so once again, govt decision makers are ignorant and are ineffective at best.
No complaints from me. I would like to know what you do with discontinued equipment, though. I have asked and no reply.
Reply from business
First of all, thank you for being one of our valued customers and for providing feedback. I am not sure who you asked previously. When our suppliers discontinue products, and when we determine any slow moving inventory, we place those products in an area in our location in Fort Collins, CO called the High Value Closeout [HVC] center. We typically lower the prices on these products. The features and the benefits of the products remain the same, however, since the price has been lowered we consider the purchase to be of higher value to the customer. We have a section in our website where these products are listed. To view them choose the Products tab on our home page, choose the Wildland Fire Gear tab, and then second from the bottom of the list you will see an option for High Value Closeout.
A recent example: Nicks decided three months ago to make some minor changes on their Hotshot boots. What they were making previously was discontinued. We had many pairs of the original boots in inventory at the time. We placed those boots in the HVC category. We reduced the price from $449.99 to $399.99. Excellent boots with great features and benefits, and customers can now get them for $50 less.
I hope this explanation answers your question. Let me know if you need any additional information.
Have a safe fire season.
CEO at The Supply Cache