We had a terrible experience with this group. Brittany is very kind and sweet, but she misrepresented the square footage of our home by including an unfinished basement and garage apartment, therefore inflating the home price by over $150,000. They insisted their pricing was correct, even with multiple push-backs and potential buyers stating that the price was way too high. After several month in 2022, we fired the group. We then had the home appraised and it was confirmed that they'd included 1300 sf of space that is illegal to include in livable square footage. When we tried to reconcile this with Jennie, she refused meetings and FaceTime and then recorded our phone calls without my knowledge or consent. While I know this is not illegal, it's certainly very questionable ethically. They never apologized. I would not recommend this group to anyone. It seems clear that they simply got lazy, and saw the possibility for a bigger-than-fair commission and didn't care that that meant our home would sit for months and months unsold, even during a hot seller's market. Their lack of transparency, and then refusal to do anything to make it right (even say they're sorry!) speaks volumes to me. (It should also be noted that we used them to purchase our home. We met the agent at the first home she showed us and we bought that home. For that one meeting, she made $24,000 because the seller didn't want to pay full fees so she asked us to.)
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