Terrible business practice. This company is very dishonest. They do not send a contract prior to the time of pickup. The driver shows up with the contract that includes hundreds of dollars in extra charges. You either sign and move forward or you are charged 50% to cancel. Every negative review on Google and the Better Business Bureau says the same thing. After leaving a review of my experience, Jason from Transcity Limos used my personal information that he obtained from the business contract in his response to my reviews. He included my first and last name, the city that I live in and the area code to my phone number. They also claim that the negative reviews are fake and had mine removed from Google. They have threatened me with legal action and essentially called me a liar. Jason has lied about having me on a “recorded phone call” claiming that I had my family and friends write fake reviews. I never had anyone write a fake review, nor did I say I did. Everyone in the party has the right to leave a review, I wasn’t the only person that paid to ride in the limo. I would never recommend this company to anyone.
This was my first time using Transcity Limos and I will definitely use them again in the near future. The price point was amazing, right in the middle from all the quotes we got from other companies which was great because the limos we rented were new, clean, and beautifully maintained. The driver took care of us, kept cleaning the limo when we got out and before we returned and was very personable. These little touches went a long way. Highly recommend!
I reserved a limo over the phone on September 18th, 2022 with Transcity limos. I was told it was $125 per hour and a 3 hour minimum. I was told I would receive an email confirmation. A few weeks later I called concerned since I never received a confirmation and asked for a breakdown. I was told
I should have received one and that one would be sent. I never received any breakdown. The day of event when guests were arriving I found out about a $264 upcharge for “chauffeur and fuel”. With the event started and now past the cancellation window I contacted transcity limos about not being aware of these charges. I was told I should have received a confirmation email and they “don’t know why I didn’t receive it”. They have yet to provide any proof or solution for this. They upcharged $264 that was never explained and the only thing more shocking than this was the service we received when calling about charges that we not specified when asked. Along with feeling cheated, the customer service we received was disturbing. Misdirection and attacks on our character is what we received as a response. They called my wife a “liar” and refuse to provide any proof of pricing transparent that was requested and they say they have.
1 review 