My experience with Vent Craft was one of the worst I have ever had with a company. I do not normally write a lot of reviews but this experience was so bad that I feel compelled to warn others. We signed a contract with them for some work regarding a vent hood for a new range we were putting in. They could not finish the first day they came out because contractors we were also working with could not make it to our home do their part because of the ice storm that occurred in the area. At any rate, within 12 hours after Vent Craft left, we received three phone calls from them, primarily from Nick and Michelle, who I believe may be husband and wife and owners of the company. All of the phone calls were requesting payment for the work that had been done that day and all with a sense of urgency. The one message from Michelle even said that if we were not happy with the work Vent Craft had done that they would come and "undo" the work previously done. I thought all of this sounded desperate and inflammatory, especially since payment was supposed to be received after the job was complete and given the fact they were scheduled to come back out 4 days later to complete the job. At this point I called Vent Craft and talked to Michelle. I explained to her my concerns, that the job was not complete and that her message she left was uncalled for, as we had not indicated at all we were dissatisfied with any aspect of the job. I also told her my wife had returned one of the calls and she implied I was lying, saying she had not received a call from her (turns out my wife left the message with Nick, who evidently did not tell Michelle). After I paused for a moment Michelle, asked "Are you finished?" She then proceeded to gripe me out. I told her that I was a small business owner and that this was not the way to treat a customer. I went ahead and reluctantly agreed to pay her for the job done to that point and gave her a credit card number over the phone. A day or two later, my wife calls Vent Craft to firm up the time they are going to be back out to finish the job. Nick proceeds to gripe my wife out, telling her they have taken us off the schedule because I questioned whether I should be paying them before the job was complete. When my wife asked if he was going to communicate that to us, he simply said "No." His verbal abuse got so bad that my wife hung up on him. The only good news is that we got another vendor to finish the job for less that one half what Vent Craft was going to charge us. I would caution anyone considering using them to think twice. They may do a good job on the actual work, even though I am not even sure about that, but the rudeness and verbal abuse you may have to put up with if you disagree with them about anything is not worth it.
1 review 