I was so impressed with WeatherGuard on so many levels, and I can honestly say that I am excited to write this review. I HIGHLY recommend them!
My Story:
Being that it is during COVID-19, this is NOT an ideal situation for your A/C to have a problem--the entire inside of my unit in my home was frozen solid (block of ice). After calling several companies, WeatherGuard was the only one who:
1. Was accepting a "new" customer
2. Was willing and able to schedule me before a week or more (They actually came the day I called!)
3. Did not seem put off or irritated that I called for help
Right from the start, this was a pleasant experience. Jig (the CEO/main contact) seriously has *the best customer service* that I have ever experienced from a service company. Jig and his partner came and did diagnostics of my units and provided helpful guidance that kept the customer's best interest in mind. They did not "upsell" anything, and are matter of fact when it comes to the decision. We were hoping for just a fix, but with units over 30 years old and the possibility of the "fix" not being sustainable due to the size of the crack and Freon rating, it was best to replace the system and not waste money on a bandaid situation. Usually, my husband and I dread the process of buying larger purchases, but Jig made this an easy decision, kept within a reasonable budget, and provided accurate recommendations. Also, what you see and pay is the bottom line (unless a copper pipe is needing to be replaced). So even the ductwork is included in the price and service/labor.
***I want to note also that they keep safety and cleanliness in mind during this time as well. They wore masks, kept at a safe distance, and were mindful of their shoes in and out of the house.
***WeatherGuard uses the American Standard brand (and Aprilaire)
Install:
The day of the install was THE NEXT DAY! This company has magical powers to get everything you need in a timely (and quality) way. There were two main installers, Adam and his partner. They came on time and got to work right away. They were focused on the task the entire period of the job--which was a large one because our furnace, A/C, ductwork, etc. were getting replaced--about a 7-hour job. They were careful and cleaned up after the job was completed.
Problem:
Everything was going great...until the loud sound at 11:30 PM a few days later. My husband and I were a bit worried, but again, Jig is seriously amazing. When they say available 24 hours, they mean it. I sent video/pictures via email and Jig called me right away and guided me on possibly resetting the unit. The sound persisted and again, they came out first thing in the morning. It is never a good thing to hear, "I have never heard that sound before." However, extensive diagnostics and dedication went into discovering the solution--once the problem was found, it was corrected (at no charge). It is now running even BETTER than the first day we got it--we actually can feel the air through our vents! (Our old system barely kept the house warm/cool).
Follow-up:
This was quite the journey, but Jig continued to support us and checked-in (this was even before the problem). He makes sure to follow up with his clients and strives to make sure you are 100% satisfied.
I hope this review is helpful to you and your search for a company, and knowing that this is an easy decision to go with WeatherGuard.
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