Please please do not accept or enroll for any Dental work in Western dental locations, especially San Mateo, CA and Redwood city, CA locations.
Really horrible service,
1. You have to wait minimum 1 hr to 2 hrs even if you have an appointment
2. Endodontist is available only once in a month
3. Even if you take the appointment calling the corporate call center, you realize it later that the appointment was never confirmed at the specific location ever and you are turned away and again you have to repeat the whole drama of calling the call center and taking the appointment again while not sure of the confirmation at the location
4. Even if you physically schedule an appointment at the location, you arrive on the day and time of your appointment to know that no dentists are available for that day and time are you are again turned away
5. If you try calling the location directly instead of calling the call center, you will never get a response for days together and no body answers your call. It's another waste of your precious time.
6. For every visit they would take your x-rays for the same tooth/ teeth even if it's already available on the system
7. Just to make you abide to the appointment, if you are lucky, then they make you sit on the treatment chairs where you have to wait for the dentist indefinitely.
So the bottom line as per my experience, please don't waste your time or money for Western dental at all. I got an impression that they are just concerned about the business, enroll as many patients as possible irrespective of their capacity to provide quality service.
Soon I'm changing my provider and going away from Western Dental.
A very horrible experience for me for last 6 months. I couldn't stop myself in writing this review and help some people to save their money and time and go for a much better provider
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