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Whitecastle Tours

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96.22  Rating Score

Of 68 ratings posted on 3 verified review sites, Whitecastle Tours has an average rating of 4.82 stars. This earns a Rating Score™ of 96.22.

Whitecastle is family-owned and operated in the heart of the San Francisco Bay Area, California. We provide service to our local community and beyond. Our goal is to provide exceptional service that meets our high standards of excellence in safety, comfort, affordability, and reliability. With Whitecastle, we always want to know your name and will always treat you with respect. At Whitecastle Tours we believe that minimum safety requirements are just that-- minimum. We exceed recommendations and consistently go above and beyond to make sure our customers are safe at all times while in our care. We maintain proper licensing, insurance requirements, and we support a safe, drug free workplace! Additionally, all our drivers must pass period behind-the-wheel driving evaluations and hold a current medical clearance for driving a commercial passenger unit. In addition, we require ongoing driving training and testing. Your safety is our number one priority! We look forward to providing your group with safe, affordable, reliable transportation for any and all of your events!

4.82 avg / 68 ratings on 3 verified review sites

51 ratings & reviews posted directly on Top Rated Local®

Quality
4.9
Value
4.8
Timeliness
4.9
Experience
4.9
Satisfaction
4.9
OVERALL
4.9
Showing 1-10 of 51 items.

1 review

Our driver Larry was awesome!

1 review

Amazing staff and drivers. They always go above and beyond to make our event outstanding.

1 review

Will definitely use your business for upcoming Trips.

1 review

My teachers were so impressed with the buses. I have heard over and over how clean they were! Everyone had great things to say about all of the drivers and overall everyone has just raved how wonderful everything was! You all were so easy to work with, I just cannot say enough! Thank you for everything!

1 review

Hello, your company was recommended to us by another church because of their great experience with you guys. Last night, we had the worse experience. We tried your company because the other two companies we tried raised their prices and after last night, we don't mind paying more. I am sure, that not all your drivers were as horrible as Kenneth Bourne and I'm sure Kenneth in a different environment he's a cool guy. But Kenneth should not be around kids. I've been a youth pastor for over 10 years and I've had a share of bad and rowdy kids but my kids last night is not them. As soon as we were ready to go and all the kids including a few adults got on the bus, Kenneth decided to yell at the kids as if they were jumping up and down on the chairs and running around like animals. He even asked one of my moms to sternly sit down. My kids were scared of Kenneth. I have kids in my program who has been verbally, physically, and sexually abused, I try to keep a safe environment program and Kenneth didn't help. I had to ask Kenneth to not yell at my kids and he didn't say a word on the way back so I'm thankful for that. We have you guys reserved for June 3rd for our Seniors and Youth outing, we would appreciate you not having Kenneth as one of the drivers and giving us a driver who doesn't hate kids. And another thing he directly said to me. We had a total of 75 people and some parents needed to drive I asked him about the two front seats behind him and I understand because of Covid there are rules and I don't mind rules. I asked Kenneth if those two seats were available and he went off to say those seats were empty for his safety since we were still in a pandemic.

1 review

Absolutely loved our driver-super nice guy-on time and patient with the kids. Would love to have him again.

1 review

The booking process was smooth and easy to do. The drivers were great! Very personable and patient when working with a large group of teenagers! I appreciated our safe and timely trip to Anaheim! The customer service of staff even after our trip was fantastic! We will definitely use Whitecastle again!

1 review

My group of seniors have done 3 tours so far with Whitecastle and each one was well received. The 2 drivers we had were outstanding-gave us a perfect trip each time with excellent service. The buses are spotless and had every amenity we could want. We will be using Whitecastle for at least 3 more trips this year

1 review

The driver was professional and courteous. The bus was well groomed. The driver drove safely and we arrived ahead of time' Overall it was a great experience and we would use you again!