Top Rated Local

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Whitecastle Tours

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95.03  Rating Score™
Transportation, Charter Bus

Of 92 ratings posted on 2 verified review sites, Whitecastle Tours has an average rating of 4.90 stars. This earns a Rating Score™ of 95.03.

Whitecastle is family-owned and operated in the heart of the San Francisco Bay Area, California. We provide service to our local community and beyond. Our goal is to provide exceptional service that meets our high standards of excellence in safety, comfort, affordability, and reliability. With Whitecastle, we always want to know your name and will always treat you with respect. At Whitecastle Tours we believe that minimum safety requirements are just that-- minimum. We exceed recommendations and consistently go above and beyond to make sure our customers are safe at all times while in our care. We maintain proper licensing, insurance requirements, and we support a safe, drug free workplace! Additionally, all our drivers must pass period behind-the-wheel driving evaluations and hold a current medical clearance for driving a commercial passenger unit. In addition, we require ongoing driving training and testing. Your safety is our number one priority! We look forward to providing your group with safe, affordable, reliable transportation for any and all of your events!
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89 Total Reviews
4.9
topratedlocal.com
89 reviews | 4.9 average
google.com
3 reviews | 5 average
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89 ratings & reviews posted directly on Top Rated Local®

Quality
4.9
Value
4.9
Timeliness
5.0
Experience
4.9
Satisfaction
4.9
OVERALL
4.9
Showing 11-20 of 88 items.

1 review

Verified
My group just lived the bus drive. So grateful for a job well done! Thank you.

1 review

Verified
The bus driver was very nice and professional. He did struggle a little with following the GPS and staying in the lines on the road.

1 review

From our first contact to our drop off we were treated very professionally and we will definitely be using Whitecastle Tours on our next charter. Our driver Christine was prompt, courteous, and gave us excellent service. Rich and Kody handled any questions we had along the way and stayed in touch with us along the way. This is a very professional company and I recommend them very highly.

Reply from business

Dear Karen, We sincerely appreciate you taking the time to share your exceptional experience with Whitecastle Tours. Your high recommendation means a lot to us. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future.

1 review

Rich thank you so much for all your help and securing a bus for our 8th graders.

1 review

We reached out to several companies for assistance, and Kenneth Patterson over at White Castle Tours was exceptional at following up with me and making sure our needs were met. Ultimately we went with another company because of pricing and organizational needs, but his help was much appreciated and his dedication working with us was excellent. Thanks Kenneth!

Reply from business

Dear Galdino, Thank you for sharing your experience with Kenneth Patterson and Whitecastle Tours. We greatly appreciate your kind words and recognition of Kenneth's exceptional follow-up and dedication in meeting your needs. While we understand that pricing and organizational considerations led you to choose another company, we're thrilled that Kenneth's assistance left a lasting positive impression. Providing excellent service is a core value at Whitecastle Tours, and we're grateful for your acknowledgment of Kenneth's commitment. We will ensure that Kenneth receives your heartfelt thanks. Should your needs change in the future or if there's anything else we can assist you with, please don't hesitate to reach out. We value your feedback and hope to have the opportunity to serve you again.

1 review

Verified
Great experience to Redwood Glen through the woods.

Reply from business

Dear Maged, We're thrilled to hear about your great experience with Whitecastle Tours as you journeyed through the captivating woods to Redwood Glen. Exploring the wonders of nature is always a remarkable experience, and we're honored that you chose us to be a part of this adventure. Providing exceptional experiences is at the heart of what we do, and your positive feedback serves as a testament to our commitment to delivering top-notch service. If there's anything else we can assist you with or if you have any further inquiries, please don't hesitate to reach out. We look forward to the opportunity to serve you again and create more memorable journeys together.

1 review

The driver was very experienced and the ride was very smooth

Reply from business

Dear George, Thank you for taking the time to share your positive feedback with us! We're delighted to hear that you had a great experience with our experienced driver and enjoyed a smooth ride. At Whitecastle Tours, we prioritize safety and comfort, and it's wonderful to know that our driver's expertise contributed to a pleasant journey for you. Your satisfaction is our utmost priority, and we appreciate your recognition of our efforts. If there's anything else we can assist you with or if you have any further inquiries, please feel free to reach out. We look forward to serving you again in the future.

1 review

Verified
Excellent bus, expert driver. We enjoyed our ride

Reply from business

Dear Claire, Thank you for sharing your fantastic review with us! We're thrilled to hear that you had an excellent experience with our bus and that our expert driver provided a pleasant ride for you. At Whitecastle Tours, we strive to deliver exceptional service, and your positive feedback is a testament to our commitment. It's our pleasure to ensure your journey is enjoyable and memorable. If there's anything else we can assist you with or if you have any further inquiries, please don't hesitate to reach out. We appreciate your support and look forward to serving you again in the future.

1 review

Worked great with accommodating our school staff and students

Reply from business

Thank you so much for your kind words. It was a pleasure to work with your group. We are glad you enjoyed this trip!

1 review

Bucky was the best, considerate, kind, the best driver I have ever had. Totally enjoyed his adventures and stories, great gentle giant. Thank you Bucky.

*4 additional reviews is factored into the overall rating, but is not public at this time. You can be confident that with Top Rated Local® all verified reviews and ratings are accounted for in the overall ratings and Rating Score™ whether they are displayed publicly or privately. This ensures the overall rating is as accurate as possible.