I went in the evening to MedExpress. It was too late for them to call my insurance to see if I had a copay. I told them I didn’t but they said they would have to charge my credit card $160 (full price of visit) and then they would call tomorrow to see if I had a copay or not. If the insurance covered it, they would reverse the charge right away. I did as they said and did not receive a call the next day. I called to check on it and the people working then said the original people should not have charged me and I would have to call a 888 number and talk to someone. I called that number and she also said they shouldn’t have handled it that way because they do not issue refunds. They can send me the info needed for me to submit it to my insurance and see if they will reimburse me anything. I’m feeling very frustrated.
The team is always extremely friendly and helpful as well as knowledgeable! I feel very confident in the team taking care of my family’s health needs when we are unable to get into our regular GP. Thanks Lawton Team, you’re the very best!
I had another great experience at the doctor's office. I was able to talk to the doctor and not feel like I was inconvenience, I was given time to ask questions and I didn't feel rushed, and when I asked my doctor questions she was very welcoming which made it comfortable to ask anything, I really appreciate my doctor and the team of employees that she has working at her office.
Went for sprained ankle. They were very caring and professional. They made sure to give me as much information as possible to help rehab my ankle. I was able to get in quickly, and the process was comforting.
OMG!!! First time ever at this place, just needed a physical for my daughter and I. From the moment I got there until we exited the doors, everyone we came into contact with was friendly, courteous and their customer service is above average.
Your NP, Valerie B., was absolutely wonderful. After two visits at another facility with my daughter, I did not leave this facility feeling my daughter was misdiagnosed yet again. My daughter is finally starting to look and feel better. Thank you for your professionalism, your kindness, willingness to listen, and for not brushing my kiddo off as just having a "cold" when it turned out to be so much more. I wish there were more people in the medical field like you. Everyone I came in contact with at this facility from the receptionist to the nurse was friendly. We will definitely be back when we need urgent care.
Whoever designed the appointment setup is a genius! I love this place, it is so well organized and efficient and friendly and professional! When it comes to sickness, this is my go to place! Thanks staff you’re awesome!
I have been here several times and have always received excellent care. The staff is friendly but also very professional.
They always check on you after you leave, which shows they care about your wellbeing.
Last visit here seem like I was left in the room and forgotten about I sat in there for over an hour before nurse practitioner came and saw me. If the delay was due to a lot of patients maybe should wait on bringing them back. However overall very good treatment and friendly staff.
They got my son in right away...everyone was friendly from the front office to the nurses and doctor in the back. It was my first visit and I was very pleased would definitely go back. High recommended Clinic!
Love this place! Our pediatrician recommends this place instead of ER. The nurses are so friendly and caring. As a mom I get panicked easily when my littles are sick. They are the only place that I trust fully. They also always do tests instead of just taking one look at my kids and pumping them full of meds. I HIGHLY recommend Nancy, all the doctors there are great though. If 10 stars was a option they would most definitely have it. I wish I could make them our primary care physicians!
The online check in is a great feature. Although i got a few texts pushing the time out for them running late i feel it's a better trade than spending an extra hour and a half in the waiting room. ALL of the employees were kind and showed concern for my issue. You all Rock!
First time every coming there . Walked in lady at the desk is real professional and friendly and very helpful. It took a while to be seen but I think it was because there were so many people there in the flu has hit Lawton Oklahoma real bad but when they called my name the lady was real nice real friendly took me back ask me questions. The staff is amazing keep up the good work. Yall kick ass in my book
Love that they offer appointments and you can make them online it makes life easier. The front desk associates were very friendly made check-in easy and hassle free. The nursing staff were friendly and knowledgeable made me and my 3 year old daughter feel comfortable and taken care of. The Doctor we seen was amazing she was so friendly and professional. We will definitely be back for spare of the moment care.
The staff is so friendly. The service is great. The medical providers (doctors and nurse practitioners) are so kind and willing to answer questions. I love coming here when I can’t get into see my primary care physician.
All I can say is “WOW” we did the online checkin waited outside as the lobby was full and the staff called me after about 15 minutes to let me know it was time for my daughter to be seen. I thanked all of the staff nurses and PA as I know they have families at home and expressed my appreciation for them being so cheerful and thorough. I know they had to be exhausted but you couldn’t tell. I will never go to another clinic again this will be out forever place when my kiddos are ill. Thank you Express Wellness and staff for making our visit enjoyable and for really taking the time to listen. Much appreciation.