Craig, came out to replace my quick pure 3 as it had stopped working, When Craig got here he checked everything and said all we needed was to replace the main tube on the unit. this saved me about 300.00 dollars and it would have very easy for him to just pull off the old unit and put in the new and go for the bigger bucks. Instead he was honest and did the right thing. This is exactly why when we were looking at all the options/companies to build our pool we decided to go with Shasta. Being a sales person I have come to know how important honesty and integrity are to building long lasting relationships with people you can trust and who trust you. Shasta has our Loyalty and they earned it. Sure wish they had not sold their stores I really miss knowing the people in the stores had a genuine interest in taking care of us and our pool and not just selling us something.