I never thought I’d find a chair that could actually get rid of my knots! The Panasonic EP-MA73 is AMAZING!!! When we began our search for a massage chair, I only anticipated a relaxing, soothing, daily massage. Since I prefer deep tissue and my spouse prefers a light relaxing touch. I was resigned to the fact I’d still need to visit my masseuse monthly to take care of the deep tension I carry in my shoulders. However, my new chair has actually taken the place of my masseuse! Thanks to WBMC’s excellent customer service, I was able to find a chair that offered both high intensity for me and a lower intensity for my spouse. I was blown away by the service; I spoke at length to a REAL person, he asked lots of questions and ultimately recommended the perfect chair for us! Thank you!!!!