The woman who answers your phone (sorry I can't remember her name) was a very pleasant person to talk to. Pedro was very informative and a pleasure to talk to. Charlie scheduled us right away. We were told about 2 weeks for delivery and it was right on time. Very important. Joe was very knowledgeable and efficient and certainly knew what he was doing. The 4 rating was only because I felt the price was a little high. All in all, great job.